Shipping policy

SHIPPING QUESTION

Q. What shipping methods do you offer?

A. Orders are shipped by Australia Post. We unfortunately do not offer any other services at this time.

Q. What is the shipping cost for this item? Can I change my shipping method or address?

A. The shipping Cost is $8.80 per orders and Free Shipping for order above $100

If you would like to change the shipping method or address for your order, please do so through the Update shipping info/payment method link on your My Account page, alternatively please email to sales@japantoys.com.au with your order number.

Q. Why I still need to pay the shipping fee when my total order is more than $100?

A. The $8.80 shipping fee will be automatically adjusted on your check out page, and it won’t be charge to your order. If there any complication contact us and we will adjust this straight away.

Q. I am purchasing from overseas, how much is the shipping cost will be?

A. Due to variate shipping cost to each different country, please contact to sales@japantoys.com.au for quote.

Q. I wrote my shipping address incorrectly! What can I do?

A. If your order has not yet been paid for or shipped, please correct the error through your My Account page and make sure you receive a confirmation of the changes. The address of orders that have been shipped or are in the process of being shipped cannot be modified. Please always double-check the shipping address before submitting payment for your order. 

If a package is returned to us due to an incorrect shipping address, we will request the customer cover shipping charges for re-delivery. Please note that the address update function on our web site does not affect previously placed orders. Only future orders reflect the changes. If you have moved or require an address change for previously placed orders, please update the address through your My Account page before make payment. Alternatively, please email to sales@japantoys.com.au with your order number

We do not use PayPal addresses for shipping, nor are the Notes section of PayPal payments checked. Please do not put any important information, such as address changes, there as they will not be used to update your order.

Q. An item in my order was delayed. Can you re-combine it with my original order and ship them together?

A. Unfortunately some items that have been delayed may no longer be eligible to be shipped with its original order.

Q. I only want the bonus included with this item. Can you send me just the bonus item?

A. We are unfortunately unable to open items in our warehouse or ship only parts of an item.

Q. The shipping address on my Japan Toys account and PayPal account are different. Which one will you ship to?

A. We will always use the shipping address specified on your order or Japan Toys account. We do not use the shipping address on your PayPal account.

Q. Help! My parcel was returned back to you!

A. Parcels may be returned because they remained unclaimed; the wrong address was specified, etc. We will automatically contact customers whose parcels have been returned to our warehouse to arrange reshipment. Items will be re-shipped in the same condition as they are returned to our store.

Q. Can you gift wrap my items or add a special message to my order?

A. Unfortunately Japan Toys cannot accept any requests for gift wrapping, special messages or other requests regarding shipping message.

Q. The website says my order was shipped but I never received a shipping notification.

A. Shipping notification mails are not immediately sent upon shipment of an order but are generally sent within 24 hours. If you are still unable to locate our shipping notification mail after checking your spam/junk folder, please make sure the spam filters are not blocking e-mails from our JapanToys.com.au; if above step doesn't work please email to sales@japantoys.com.au with your order number

Q. My package looks like it's been damaged. What should I do?

A. If any damage occurs during shipment, we will need your cooperation to make a claim.

PLEASE -- If you think something may be wrong with your parcel: 1. Take pictures before opening, and 2. Open it with a post office representative present, if possible. If the item inside was broken, please take a picture and email us the condition of the item.

if possible please take note the name of the Driver as well, and we will try our best to deal with this.